Resolve routine calls, escalate the rest with context
AI agents that answer common support questions from your help content, hand complex calls to your team, and log every conversation where your team works.
A large share of support calls ask the same questions: hours, order status, how to reset something, what the policy is. Your team answers them over and over while harder issues wait in the queue. An AI agent takes the routine calls around the clock and passes the rest to a person.
What it does
Built for customer support
Answers from your help content
Add your FAQs, policies and help articles to the knowledge base. The agent answers from them in natural conversation.
Open 24/7
Nights, weekends and holidays get answered, with no hold music.
Hand-off to a human
Define when to escalate, such as billing disputes or upset callers, and the agent transfers the call to your team.
Issues logged where you work
After each call, the transcript and summary go to the contact in your CRM, a Slack channel, or any helpdesk that accepts webhooks.
Callbacks and follow-ups
Schedule a callback or send an SMS or email follow-up when the caller needs one.
See what callers ask
Call analytics and transcripts show which questions come up most, so you can improve your help content.
How it works
From ring to follow-up
- 1
Customer calls
Your support line rings to the AI agent first, any time of day.
- 2
Agent answers or escalates
Routine questions are answered from your knowledge base; complex ones transfer to your team.
- 3
Everything is logged
Transcript, summary and sentiment go to your CRM, Slack or helpdesk via webhook.
- 4
You improve over time
Review calls, update the knowledge base, and test prompt changes with A/B experiments.
Example conversation
What a call can sound like
Illustrative example. Your agent follows the instructions and knowledge base you give it.
Use cases
Calls your agent can take
Start with this description
“A customer support agent that answers questions about returns, shipping and billing from our help articles, and transfers billing disputes or upset callers to a manager.”
What you need to go live
- Your FAQs, policies and help articles for the knowledge base
- Escalation rules and the number to transfer to
- Where call logs should go: CRM, Slack, or your helpdesk via webhook
- A support phone number
Good to know
- Order status and account lookups need data the agent can reach. Without a custom integration, it can only answer from the knowledge base and take a message.
- There is no native helpdesk integration (such as Zendesk). Use the webhook action to create tickets in tools that accept webhooks.
FAQ
Questions from customer support
Can it create support tickets?
There is no native helpdesk integration, but a post-call webhook can send the transcript and summary to any helpdesk or automation tool that accepts webhooks. It can also post to Slack or log to your CRM.
How does escalation work?
You describe when to escalate in the agent’s instructions. Those calls are transferred to the number you choose.
Where does the agent get its answers?
From the knowledge base you upload: FAQs, policies and help articles. Update it any time.
Can I see what customers are calling about?
Yes. Every call has a transcript and summary, and the analytics dashboard shows volume, duration, outcomes and sentiment.
More questions? See the general FAQ.
Pricing
Build it yourself or let us handle it
Build and manage your own AI voice agents. Use your own API keys for flat-rate pricing, or our platform keys for $0.15/min.
Starter
$0.15/min with platform keys
3 clients included
$15/additional client
- 3 Clients included
- $15/additional client
- Unlimited agents
- AI Agent Builder
- Call analytics
- Workflow automation
- Email support
Growth
$0.15/min with platform keys
10 clients included
$12/additional client
- 10 Clients included
- $12/additional client
- All Starter features
- CRM integrations (GHL + HubSpot)
- Stripe Connect client billing
- White-label & custom domains
- A/B Experiments
Agency
$0.15/min with platform keys
25 clients included
$10/additional client
- 25 Clients included
- $10/additional client
- All Growth features
- API access
- Priority support
7-day free trial on all plans · Pay yearly and save 2 months